This guide will help you onboard new members, schedule timely follow-ups, and have the right conversations-every single time.
Tag Archives: Retention
Defend your book of business
Top FAQs for Individual Dental and Vision plans
Help PDP-LIS members get more life-changing benefits with D-SNP
Learn how to help Part D low-income subsidy clients get life-changing benefits through D-SNPs.
A guide to Humana’s agent resources in Spanish
Discover the latest in-language tools and resources and learn where to find them.
FAQs and navigating conversations on 2025 benefit changes
Understanding AEP 2025 benefit changes will be key to supporting your members’ for 2025. Learn about everything you need to…
Veteran Playbook
Get the veteran info you need with our updated Veteran Playbook.
Multicultural Agent Playbook
Discover our world of multicultural resources for members and agents alike in this deep dive.
Lead generation audio series
Health Equity Member Engagement Guide
Discover tools to support members’ whole-health needs while driving retention in this new playbook.
