This guide will help you onboard new members, schedule timely follow-ups, and have the right conversations-every single time.
Category Archives: Playbook
FAQs and navigating conversations on 2025 benefit changes
Understanding AEP 2025 benefit changes will be key to supporting your members’ for 2025. Learn about everything you need to…
Veteran Playbook
Get the veteran info you need with our updated Veteran Playbook.
Multicultural Agent Playbook
Discover our world of multicultural resources for members and agents alike in this deep dive.
Prescription drug playbook
Start conversations, answer questions and more with our handy guide to prescription drugs.
Humana Spending Account Card Guide
Essential strategies to boost your Medicare sales
Health Equity Member Engagement Guide
Discover tools to support members’ whole-health needs while driving retention in this new playbook.
Addressing barriers to healthy living toolkit
Addressing the health needs of the whole person.
Agent of Record Guide
Learn how to leverage the Agent of Record pledge this AEP.
