The sale is just the start of your client relationship. Set up your clients for success by helping them make the most of plan benefits, find providers and fill prescriptions. Provide members a better plan experience by connecting them to the MyHumana app. This app offers 24/7 access to their plan info, claims, digital ID, providers, available pharmacies and more.

Discover what you need for member onboarding with our updated onboarding and retention guide.

Your client retention is the foundation of your business. You understand the importance of providing caring, customized service to your clients. Happy clients turn into loyal clients, and their referrals can become a key part of your growth strategy.

We have the resources to help. Check out the updated onboarding and retention guide to learn member onboarding best practices and find out how to have the right conversations at the right time. Plus, find a slew of other resources on our retention educational resource page.

Humana creates a community where people can come together for fitness, education and socializing. The Humana Neighborhood Center™ (HNC) offers a welcoming place online where both members and non-members can meet, mingle, learn and have fun. Beneficiaries can access services including chronic disease management, fitness classes, social activities, customer service and much more, right from home.

People who need support beyond the scope of health insurance plans can find local resources using the Humana Community Navigator™. Resources include food, housing, transportation, financial assistance and more that might be available to community members, including those not enrolled in a Humana plan. Take advantage of this tool to go above and beyond helping people find the help they need.

To speak confidently to clients about care options, the importance of selecting a primary care physician (PCP) and more, you must first educate yourself on how Humana’s plans and network of providers help bring human care to members. Get an in-depth look at our network of providers and the value they offer to Humana members by exploring these available resources.

The right tool can make all the difference in supporting your members—and Humana has a variety of self-service tools to help you level up your customer service.  

Check out the new Vantage Customer-Agent Service Excellence (CASE) Reports, designed to help you gain insights into your book of business. Dig into client data, including why they contacted Customer Care, call topics, timing and enrollment issues. Use this info to proactively address common concerns, improve onboarding and adjust sales strategies to improve member retention. 

Plus, visit the Sales Enablement Library to grab benefit summaries that make it easy to understand 2025 plan benefits.